At Poppy Web Solutions, we’re always looking for ways to help businesses get closer to their customers. One of the simplest and most effective tools you can use is chat directly from your Google Business Profile.
When someone finds your business on Google Search or Maps, they can reach out instantly. Adding WhatsApp as a chat option makes it even easier. Here’s why it’s worth setting up and how to do it.
Why add WhatsApp to your Business Profile?
- Answer questions fast – Customers do not always want to call. Chat gives them a quick way to ask about your hours, pricing, or services.
- Tell your story – You can guide potential customers, share offers, and build trust in a casual, direct channel.
- Attract more customers – Every extra point of contact increases your chances of turning searches into paying clients.
How to set it up
If you already have a verified Google Business Profile, follow these steps:
- Go to your Business Profile.
- Click Edit profile → Contact.
- Under Chat, select the Down arrow and choose WhatsApp.
- Add your WhatsApp Click to Chat URL with your valid WhatsApp Business number in international format.
- Hit Save.
That’s it. Customers can now start a WhatsApp chat with your business in one click directly from Google Search or Maps.
Pro tips
- If you add both WhatsApp and text messaging, only text messaging will show. Decide which one you prefer.
- You can use the same WhatsApp link across multiple Business Profiles.
- Keep an eye on your chat performance metrics in your Google Business Profile dashboard to see how customers are engaging.
Bottom line
Adding WhatsApp to your Google Business Profile is a small tweak with a big impact. It makes you more accessible, builds trust, and helps you turn curious searchers into actual customers.
If you are not sure how to set this up, Poppy Web Solutions can assist you. If you need help managing your Google Business Profile, we can take care of it for you.
